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Soul Balance

Privacy Policy

Effective Date: [Insert Date]

Business Entity: (Placeholder)

Clinic Name: SOUL BALANCE Diabetes & Endocrine Centre of Excellence

1. Introduction

SOUL BALANCE Diabetes & Endocrine Centre of Excellence (“Soul Balance”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you book appointments or interact with us through our website, WhatsApp, or other official communication channels.

 

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you book an appointment, we may collect the following details:

 

  • Full Name

  • Email Address

  • WhatsApp / Mobile Number

  • Preferred Date and Time Slot (Afternoon or Evening)

 

 

We do not collect or store any medical records, health history, or payment details through our website.

3. How We Use Your Information

Your information is used strictly for:

 

  • Scheduling and confirming appointments.

  • Sending appointment confirmations, reminders, and rescheduling updates via WhatsApp or email.

  • Sending follow-up consultation reminders (e.g., monthly or as required).

  • Communicating essential service updates.

 

 

We do not sell, rent, or trade your personal information.

4. Communication & Consent

  • By providing your contact details, you consent to receive appointment-related notifications via WhatsApp, email, or SMS.

  • Communications may include confirmations, rescheduling notices, follow-up reminders, and essential clinic updates.

  • You may opt out of non-essential messages at any time by contacting us (see Section 9).

5. Use of Third-Party Services

To deliver our communications, we may use secure third-party service providers. These providers process your contact details solely to send notifications on our behalf. We ensure they maintain data confidentiality and security standards.

6. Data Retention

  • Your contact details are stored only for as long as necessary to manage your appointments and provide follow-up reminders.

  • You may request deletion of your data at any time (see Section 8).

7. Data Security

We use reasonable technical and administrative safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. However, no digital transmission or storage system can be guaranteed 100% secure.

8. Your Rights

You have the right to:

 

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data once it is no longer necessary.

  • Withdraw consent to receive communications.

 

 

To exercise these rights, please contact us (see Section 9).

9. Contact & Grievance Redressal

For privacy-related concerns, data deletion requests, or grievances, you may contact us:

📧 Email: soulbalancedece@gmail.com

📞 Phone: [Placeholder]

10. Children’s Privacy

Our services are intended for individuals aged 18 and above. Patients under 18 must book appointments through a parent or guardian.

11. No Emergency Services

Please note that Soul Balance does not provide emergency medical services. In emergencies, contact your nearest hospital or local emergency number.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be effective once published on our website.

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